Our Core Service Principles
We adopt the person-centered approach in the delivery of our services which enables us to promote service user choice and ensure their full participation.
We help our residents refocus and rebuild their lives.
Our residents’ backgrounds and circumstances are each unique
We take comfort in knowing that our help and support can change their lives for the better. Through providing the right support and appropriate levels of care in our supported living accommodation, our residents are able to refocus and rebuild their lives. As their independence grows, they find themselves able to make the right choices in order to maximise their potential, thus becoming confident members of the community and discovering lasting stability and happiness.
We affirm the importance of equality and diversity
Equal opportunities, fair access and diversity
Tender Heart consistently and positively celebrates differences because --
We believe...
each person should be treated with gentleness and respect
We are committed...
to giving people equal opportunity and treating all people fairly
We acknowledge
our legal and performance obligations
We welcome all people
We acknowledge that in society certain groups and individuals are unfairly discriminated against.
We understand
that effective equal opportunity policies are a key part of the achievement of a quality business
Our Values
Tender Heart Support Services
We bridge the gap of a smooth transition from dependence to independence. We offer opportunities for improving and sustaining the quality of life for people who require additional support to maintain and enhance their independence in the community.
- Customer-focused.
- Person-centered approach.
- Embracing diversity.
- Compliance with legislation.
- Continuous improvement.
- Effective use of resources.
- Offering value for money.
- Integrity.
- Teamwork.
Our Approach
Each one of our residents has encountered a very personal journey before stepping through our doors. In recognition of this, we realise the importance of providing unique and personalised services using the person-centered approach to meet individual needs which ultimately help our residents continue successfully on their journey towards independence and social inclusion.
