Tender Heart

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01. Our Mission

to bridge the gap of a smooth transition from dependence to independence

We aim to work in accordance with the Health & Social Care Act 2014 and our quality is ISO 9001:2015 certified. We have an established professional track record since 2005 in supporting service users with high, medium, and low-level mental health needs. Hence, our clients maintain as much as possible, long periods of stable mental state, preventing frequent hospital admissions.

  • Person-centered approach.
  • Embracing diversity.
  • Compliance with legislation.
  • Effective use of resources.

18Years Experience

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02. Our Core Service Principles

Our Care and Support services are tailored and adapted to meet the individual needs and choices of each service user.

14

Years experience

238

Service Users

6

Locations

27

Support Workers

Our service is run by highly experienced members of staff who are professionally qualified in the provision of Support and Care services.

STAFF COMPETENCE

Our service is run by highly experienced members of staff who are professionally qualified in the provision of Support and Care services. Amongst our members of staff are Registered Care Managers, Registered Nurses, Registered Mental Nurses, Counselors, Key Support Workers, Support Workers, and so on who are well trained to ensure they have the skills to support service users with varying needs including mental health needs. Our staffs are qualified in the following areas:

  • Certificate in Health and Social care level 5
  • BSc in Health Promotion and Health Service Management
  • Counseling
  • Cognitive behavioral management
  • Administration of medication
  • Food Hygiene
  • First Aid
  • Reporting and Recording
  • Health and Safety in the workplace
  • Support planning
  • Health Action Planning and Health Promotion
  • Person-Centered Approaches & Planning
  • Safeguarding level 1 & 2
  • Mental Capacity Act
  • Staff Supervision
  • Rota Planning
  • Deprivation of Liberty
  • Management skills

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Organisations we have worked with